Welcome to vangormake.com (the “Website”), operated by HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED (“we”, “us”, or “our”), with a registered address at Room 1003, 10th Floor, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong. These Terms & Conditions (“Terms”) govern your access to and use of the Website, as well as any purchases made through the Website. By accessing, browsing, or using the Website, or placing an order with us, you (“you” or “user”) agree to be bound by these Terms, our Shipping and Returns Policy, and any other policies posted on the Website. If you do not agree to these Terms, please do not use the Website or place any orders.
1. Acceptance of Terms
By using the Website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract with us. If you are using the Website on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms. We reserve the right to modify these Terms at any time without prior notice; any changes will be posted on the Website and will take effect immediately upon posting. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
2. User Accounts
2.1 Account Creation
To place an order or access certain features of the Website, you may need to create a user account. You agree to provide accurate, complete, and up-to-date information during the account creation process. You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account. You must notify us immediately at wayne@dramapapa.com if you suspect any unauthorized use of your account or a breach of security.
2.2 Account Responsibilities
You agree not to use your account for any illegal or unauthorized purposes. We reserve the right to suspend or terminate your account at any time, without liability, if we determine that you have violated these Terms, provided false information, or engaged in fraudulent, abusive, or harmful conduct. Upon account termination, you will no longer have access to your account, and we may retain your account information in accordance with our privacy practices.
3. Orders and Payment
3.1 Order Placement
When you place an order through the Website, you are making a binding offer to purchase the kitchenware products (the “Products”) at the price specified, plus any applicable shipping costs, taxes, and customs duties. We reserve the right to reject or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or non-compliance with these Terms. If we cancel your order after you have made payment, we will issue a full refund to the original payment method within 5-7 business days.
3.2 Pricing and Payment
All product prices on the Website are displayed in the currency specified (USD for US customers, EUR for EU customers) and do not include shipping costs, taxes, or customs duties, unless otherwise stated. We reserve the right to change product prices at any time without prior notice. Payment must be made in full at the time of order placement using one of the payment methods accepted on the Website (e.g., credit card, PayPal). You agree to provide valid payment information and authorize us to charge the total order amount (including applicable fees) to your selected payment method.
3.3 Customs and Duties
As an international seller based in Hong Kong, all orders shipped to the European Union (EU) and the United States (US) are subject to customs duties, taxes, and other fees imposed by the destination country. Effective 2026, the EU has abolished the duty-free exemption for packages valued below 150 EUR, and the US has ended the duty-free threshold for packages below 800 USD – all incoming orders will be subject to applicable tariffs and fees[1]. These fees are the sole responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for any delays or additional costs caused by customs clearance.
4. Product Descriptions and Availability
We strive to provide accurate and detailed descriptions of all Products on the Website, including specifications, materials, and dimensions, in accordance with best practices for e-commerce product presentation[2]. However, we do not warrant that product descriptions, images, or other content on the Website are error-free, complete, or up-to-date. Colors and appearances of Products may vary slightly from the images shown due to differences in display devices. Products are subject to availability, and we reserve the right to discontinue or modify Products at any time without notice. If a Product you ordered is unavailable, we will notify you promptly and offer a refund or alternative product (if available).
5. Intellectual Property
All content on the Website, including but not limited to text, images, logos, trademarks, product designs, and software, is the property of HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED or our licensors and is protected by international intellectual property laws[3]. You may not copy, reproduce, distribute, modify, display, or use any of this content for any commercial or non-commercial purpose without our prior written permission. You agree not to upload, post, or transmit any content that infringes on the intellectual property rights of others (including trademarks, patents, or copyrights) to the Website[3].
6. User Responsibilities
You agree to use the Website in compliance with all applicable laws and regulations, and to refrain from engaging in any conduct that could harm the Website, our business, or other users. Prohibited activities include, but are not limited to: (a) using the Website for fraudulent or illegal purposes; (b) uploading or transmitting viruses, malware, or other harmful content; (c) interfering with the Website’s functionality or security; (d) impersonating another person or entity; (e) scraping or harvesting data from the Website; and (f) violating any intellectual property rights.
You are solely responsible for the proper use and maintenance of any Products purchased from the Website. We are not liable for any damage, injury, or loss caused by improper use, misuse, or failure to follow product instructions.
7. Disclaimers
The Website and all Products are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be error-free, uninterrupted, or secure, or that any defects will be corrected. We make no representations or warranties regarding the quality, durability, or performance of the Products beyond what is stated in the product descriptions.
8. Limitation of Liability
To the maximum extent permitted by applicable law, HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED shall not be liable for any direct, indirect, incidental, consequential, or special damages (including but not limited to loss of profits, data, or goodwill) arising out of or in connection with your use of the Website, purchase of Products, or these Terms. Our total liability to you for any claim arising from or related to these Terms shall not exceed the total amount you paid for the Products in question. This limitation of liability applies even if we have been advised of the possibility of such damages.
Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of obligations implied by applicable consumer protection laws; or (d) any other liability that cannot be excluded by law.
9. Privacy Protection
We collect, use, and store your personal information in accordance with applicable privacy laws (including the EU’s GDPR and US state privacy laws) and our Privacy Policy. We will not collect or use your personal information in any way that violates these laws, and we will not share your personal information with third parties without your consent, except as necessary to process your order, ship your Products, or comply with legal obligations[5]. We do not use “one-time blanket authorization” or “default authorization” to force or implicitly force you to agree to the collection and use of personal information unrelated to our business activities[5].
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (HKSAR), excluding its conflict of laws principles. Any dispute, claim, or controversy arising out of or in connection with these Terms, the Website, or your purchase of Products shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to arbitration by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its arbitration rules[4]. For EU customers, nothing in these Terms shall override the mandatory consumer protection provisions of EU law or the jurisdiction of consumer courts in your country of residence[4].
11. Termination
We may terminate these Terms and your access to the Website at any time, without notice, if you violate any of these Terms. Upon termination, all licenses and permissions granted to you under these Terms shall immediately terminate, and you shall cease using the Website. Sections of these Terms that by their nature should survive termination (including but not limited to intellectual property, disclaimers, limitation of liability, and dispute resolution) shall continue to apply.
12. Miscellaneous
12.1 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.
12.2 No Waiver
Our failure to enforce any provision of these Terms or to take action against any breach shall not constitute a waiver of that provision or any future breach.
12.3 Entire Agreement
These Terms, together with our Shipping and Returns Policy and Privacy Policy, constitute the entire agreement between you and us regarding your use of the Website and purchase of Products, and supersede all prior or contemporaneous agreements, representations, or understandings (whether oral or written).
13. Contact Information
If you have any questions, concerns, or disputes regarding these Terms, the Website, or your order, please contact us at: Email: wayne@dramapapa.com Company: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED Address: Room 1003, 10th Floor, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong
